Payment Support Specialist

We are a growing project in the betting industry, focused on expanding our presence and offering innovative solutions to enhance the overall user experience.

We are seeking a Payment Support Specialist with experience in customer support and/or working with payment systems. The ideal candidate will be responsible for ensuring the smooth operation of payment processes, assisting customers with inquiries, and resolving payment-related issues efficiently.

Responsibilities:

• Identify trends, issues, and opportunities for improving payment processes through data analysis.
• Support customers with payment-related questions and problems, working closely with the customer service teams to ensure quick and effective resolution.
• Maintain and troubleshoot payment systems, update payment methods, and ensure seamless operation within the platform.
• Ensure that security measures are in place to protect sensitive payment information.
• Manage the payment processing workflow, ensuring transactions are completed accurately and efficiently.

Requirements:

• Prior experience in customer support or payment-related roles.
• Strong analytical skills for payment process optimization.
• Proficiency in English (B2-C1).
• Understanding of payment systems and security measures.

Why Join Us:

• Competitive pay based on your experience and professional background.
• Work remotely from anywhere — we’re fully remote and globally connected
• Paid sick days and vacation days
• Official holidays — days off
• Healthy lifestyle benefits
• Opportunity for professional growth
• Be part of a results-driven team where knowledge sharing and collaboration are part of our culture
• Contribute to ambitious projects in a high-growth company with space to make a visible impact
• Learn, grow, and thrive alongside industry professionals with valuable insights to share